Online Shop – FAQ

 

 

  • What about the shipping costs?

We offer you FREE shipping costs worldwide. If you choose the download product you will additionally save some money. Take a look at the products to find more details.

  • What stands the “100% money back guarantee” for?

Our goal is that you are absolutely happy with our product after purchasing. We are totally convinced about the quality and the price-performance ratio. If the product will not fullfill your expertations totally you can get the money back for 30 days – even if you chose the download version! To do so, please use simply our contact form!

  • Which payment methods are possible?

We handle the payment process by the help of our established e-commerce partner “share-it”. Therefore we can offer you a variety of payment methods. You can choose between prepayment, PayPal, GiroPay or several credit cards (VISA, MasterCard, AmericamExpress, DinersClub)

  • Which logistic partner do you choose for shipping?

We ship our products by the help of “Deutsche Post AG” or DHL to guarantee also uncomplicated international shippings.

  • What do I have to consider regarding the order and payment process?

At each product page you can choose between a “Download Product” or  a “CD via mail”  (physical product). By clicking on the button next to your choice you will be guided to your digital cart and afterwards to the order and payment process. We handle the process by the help of our established e-commerce partner  “share-it” to offer you a great varity of payment methods and a high speed download for your digital product. After completed payment you will directly get  your invoice via e-mail. For further questions regarding the process at “share-it” please visit their info page. Please do not hesitate to contact us directly for further questions.

  • Can I buy the product also as a “Download Product” instead of buying the physical CD or DVD?

Yes you can! Please note that you get the “Download Product” for a reduced price. Therefore just select the download version of the product and add it to your digital cart.

  • Can I test the textures before I buy?

We want to be as transparent as possible – therefore we offer you example downloads of each product for free and instant download. Please find the downloads at the product pages.

  • May I use the graphics also for commercial purpose? What about the license agreement?

You are allowed to use the textures and graphics without paying additional fees for your private and commercial projects. Please note that you are not allowed to publish, market, sell, distribute or sublicense the textures and graphics. See the license agreement for detailed information.

 

Any Questions left?

If you have still any, really any question please simply drop us a line at our contact form!

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